Nbn co

NBN Co signs new deal with phone internet providers

By | 21 November 2017

The company behind Australia’s National Broadband Network (NBN), NBN Co, released its new wholesale broadband agreement (WBA3) on 17 November, following more than two years of negotiations with telcos and retail service providers

The new deal is designed to improve the quality of the wholesale services it offers, NBN Co said. 

The contract, known as the Wholesale Broadband Agreement (WBA), requires NBN Co to meet enhanced service performance commitments for activations and fault restoration that will help upgraded the experience of consumers on the NVN access network. These include a new 2-hour service level for hand-offs from NBN Co to RSPs. NBN Co plans to proactively implement corrective action where we fail to meet performance objectives.

The agreement also includes a new rebate for providers where NBN Co does not meet target fault restoration timeframes. NBN Co will also trial a new appointments system to allow consumers to reschedule appointments directly with an NBN Co field technician without the need to contact their provider.

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